If you wish to return your order or have received incorrect item (our mistake in packing), you must return it to us unused and in its original condition and packaging within 14 days from receipt for a prompt replacement, exchange or refund.

If you are returning an item because you selected the wrong item or you are not happy with it, you can return it for a refund but you will only be refunded the price of the product and NOT the postage you paid during your purchase.

Please email us at returns@giftseekers.co.uk for a returns address. We will also issue you with a returns authorisation code which will enable us to process your returns quickly. Returns will not be processed without the authorisation codes, therefore please obtain one before returning any items. All returns must be securely packaged to prevent damage, with the following enclosed:

• a note with the returns authorization code.
• a brief reason for return. 
• whether you would like us to replace (if faulty), exchange it for another item or prefer a refund.
  

Note: If you have requested an exchange of an item which requires a price difference to pay, we may contact you. If the price of exchanging item is less than what you paid, we will refund the difference to your card. 

We will not be held liable for packages lost in transit on their way to us. We therefore strongly recommend you to return the items using recorded delivery or any other secure method and retain the receipt until you have received your credit for the return.

Postage or other return costs will be the customer’s responsibility and will be reimbursed by us only in the case of incorrectly supplied item.

Important: Remember to email us at returns@giftseekers.co.uk for the returns authorisation code before returning any items.